NETWORK’S QUALITY CHARTER

THIS QUALITY CHART SHALL BE APPLIED BY EVERY CHEFS FROM THE WEBSITE, IN ORDER TO ENSURE AN OPTIMAL SATISFACTION FO OUR CUSTOMERS.

1- GENERAL LEGAL COMMITMENT

I undertake to respect, in every occasion, labour law, elementary hygiene rules, and more generally every customary and relevant rules applicable to my profession.

2- PROFESSIONAL COMMITMENT

I undertake to be legally insured for the provision of the services provided to a customer, not to perform any service that would not enter the field of my competence or specialty and provide an irreproachable service.

3- INFORMATION COMMITMENT

I undertake to keep the company Chef Service informed about any issue likely to impair my work (technical or connexion problems, virus attacks preventing the reception of emails, temporary financial problems, eventual litigations, insurances issues…)

4- QUALITY COMMITMENT

I undertake to provide a careful, quality delivery, and to do my best to satisfy the customer. I will try my best to develop a trusting relationship with the customer, through dialogue. I also undertake to be careful about my physical appearance.

5- HELPFULNESS COMMITMENT

I undertake to provide a quality service to the customer: friendliness, helpfulness, advice, courtesy, enthusiasm, hygiene, morality, security…

6- PUNCTUALITY COMMITMENT

I undertake to always respect the time scheduled with the customer, and demonstrate the greatest punctuality possible. In the case of an unforeseen event, or an exterior element likely to cause delay, I undertake to warn the customer about it as soon as possible.

7- GUARANTY COMMITMENT

I undertake, in the event of a problem caused by a provision, to rehabilitate the state of of the premises at the earliest opportunity and to find a proper solution to the expectations of the customer in case of a complaint.

All the Chefs affiliated to the wwww.chef-service.com website undertake to respect the integrality of the commitments contained in this charter. These commitments are applicable, in the case of the absence of a chef, to every person working for the company.

This charter has been signed by all the Chefs of the Chef Service network.